Using your client area to view Support Tickets

Though our system supports the use of email to open and reply to support tickets, sometimes a conversation can get lost via email exchanges especially if a support ticket is dealing with a particularly difficult problem. In these cases you can use your client area to view the entire conversation for a particular support ticket. The status does not make a different so this is a great way to view past answers that were given if you see a particular problem repeat itself. Here's how!

1. Log into your client area at https://clientarea.emwd.com

2. Under Account Overview, click on view next to the "Number of Support Tickets" line. You can also select Support -->Tickets from the top menu.

3. On the My Support Tickets page click on the "View Ticket" button to review the entire conversation for a particular support ticket.


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