Why is mail I send rejected with an “IB212” error?

Customers have occasionally reported that when they send mail to a certain recipient, it “bounces” back with an error message similar to this one:

host smtp.secureserver.net said: 552 5.2.0
This message has been rejected due to content judged to be spam
by the internet community??IB212 <http://x.co/crbounce>
(in reply to end of DATA command)

The “smtp.secureserver.net” server is operated by a large company, GoDaddy, that handles mail for millions of mailboxes. The person you’re writing to is one of their customers, and GoDaddy is rejecting these with their private spam filter.

When the error message says your message contains something “the Internet community may consider spam”, what they mean is that it contains some text that, in the past, has made GoDaddy customers click “this is spam” on their end.

We’ve found that GoDaddy usually won’t reveal what the offending text is, but you can perhaps find it with some trial and error: try sending a message that simply says “this is a test” and see if the same problem happens. If it doesn’t, try adding more text until you see what the issue is.

If you don’t send bulk mail or spam to people, it’s unlikely that the pattern is something specific to you.

Of course, if you are sending messages that might make people click “this is spam”, you should stop doing that, because it makes this problem happen with text patterns that are specific to you, such as your domain name. GoDaddy’s own advice is “check your sending lists to ensure you are only sending to recipients who have selected to opt in to receiving your mail”.

As we said, GoDaddy usually won’t provide senders with any more details than this. If you want to try to get an answer from them, the best approach is probably to have your correspondent (the paying GoDaddy customer) ask them, as they have an obligation to him or her, but not to you or us.

  • 52 istifadəçi bunu faydalı hesab edir
Bu cavab sizə kömək etdi?

Uyğun məqalələr

Do I have to host my web site with you in order to use your mailman services?

The short answer is no. The long answer is that if your domain name is being used for a web site...

What size list does $4.50 per month cover?

Our pricing is based upon the size of your list subscribers and our pricing starts out at $4.50...

Do you have limits on the amount of posts sent to a mailing list?

We do not limit the number of posts made to a mailing list on a hourly, daily, weekly, or monthly...

Do you limit the number of e-mails sent out of your servers per hour?

We do not impose any sending limits on any of our services including Mailman.

How do I make my list to be a newsletter/announcement only list?

To make an announcement only list please do the following: 1. Go to Membership...